Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Aloura Hair Collection

Aloura Hair Collection aims to ensure that every order is packaged securely and delivered safely to our customers.

We currently use The Courier Guy – Door-to-Door Delivery for our courier services within South Africa.

1. Delivery Method

All qualifying online orders are shipped using The Courier Guy’s Door-to-Door courier service.

Orders will be delivered to the physical delivery address provided by the customer during checkout.

Please ensure that your delivery details, contact number and address are accurate before completing your purchase.

2. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Please allow 2-5 business days for order processing and dispatch.

Processing times may vary during busy periods, promotional campaigns or unforeseen circumstances.

3. Delivery Times

Delivery timelines depend on the destination, courier availability and operational conditions.

Customers will receive tracking information once their orders have been dispatched, where tracking is available.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control.

4. Shipping Fees

Shipping charges will be communicated during checkout or before payment is finalised.

The customer is responsible for ensuring that the selected delivery address is correct.

Any additional courier charges resulting from an incorrect address, failed delivery or requested re-delivery may be payable by the customer where applicable.

5. Tracking Your Order

Once your order has been handed over to The Courier Guy, customers may use the supplied tracking details to monitor delivery progress.

6. Failed Deliveries

Customers are responsible for ensuring that someone is available to receive the delivery at the specified address.

If a delivery cannot be completed due to incorrect details, the recipient being unavailable or other customer-related circumstances, additional delivery charges may apply.

7. Delays and Unforeseen Circumstances

Although we aim to dispatch orders promptly, Aloura Hair Collection cannot guarantee courier delivery times.

Delays caused by weather conditions, operational disruptions, public holidays or other circumstances beyond our reasonable control may affect delivery.

We will assist customers in following up on delayed shipments.

8. Lost or Damaged Parcels

If your parcel arrives visibly damaged or appears to have been tampered with, please notify us as soon as possible and retain the packaging and relevant photographs.

Please contact Aloura Hair Collection so that we can assist with the appropriate courier investigation and resolution.

Nothing in this policy limits any consumer rights or remedies available under South African law.

9. Contact Us

For shipping and delivery enquiries:

Aloura Hair Collection
Email: info.alouracollection@gmail.com
WhatsApp: 0676696125