Legal Notice & Terms Of Service

LEGAL NOTICE & TERMS OF SERVICE

Aloura Hair Collection

Last updated: 7 November 2026

Welcome to Aloura Hair Collection. By accessing our website, browsing our products or placing an order, you agree to the terms and conditions outlined below.

Please read these terms carefully before using our website or purchasing any products.

1. About Aloura Hair Collection

Aloura Hair Collection is a hair and beauty business offering wigs and related hair products.

Business name: Aloura Hair Collection
Registered business/legal entity: Cateon Investments
Business registration number: K2023/174733/07
Email: info.alouracollection@gmail.com
Contact number: 0676696125

2. Website Use

Customers agree to use this website lawfully and responsibly.

You may not:

* Use the website for fraudulent or unlawful purposes.
* Attempt to interfere with the website’s security or functionality.
* Copy, reproduce or misuse website content without permission.
* Provide false or misleading information when placing an order.

3. Product Information

We make reasonable efforts to ensure that all product descriptions, photographs, specifications and prices are accurate.

However, slight variations in colour, texture, appearance and presentation may occur due to lighting, photography, display settings and the natural characteristics of hair products.

Customers are encouraged to review all product information carefully before purchasing.

4. Pricing and Payments

All prices displayed on our website are quoted in South African Rand (ZAR), unless otherwise stated.

Aloura Hair Collection reserves the right to update product prices, promotions and availability when necessary.

Orders will only be processed once payment has been successfully received and confirmed.

Any applicable delivery charges will be communicated before an order is finalised.

5. Orders and Order Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

An automated order confirmation does not necessarily mean that the order has been accepted or dispatched.

Aloura Hair Collection reserves the right to contact customers regarding order discrepancies, stock availability or payment verification, subject to applicable consumer laws.

Where an order cannot be fulfilled, the customer will be notified and any applicable refund will be processed in accordance with the law.

6. Cancellations, Refunds and Returns

All cancellations, returns and refunds are governed by our Refund & Returns Policy.

Customers are encouraged to review that policy before completing a purchase.

Nothing in these Terms of Service excludes or limits statutory consumer rights.

7. Shipping and Delivery

All deliveries are subject to our Shipping & Delivery Policy.

Aloura Hair Collection currently uses The Courier Guy Door-to-Door service for deliveries.

Customers are responsible for providing accurate delivery information.

8. Intellectual Property

All website content, including but not limited to:

* Business names and logos.
* Product photographs and images.
* Marketing materials.
* Written descriptions and website designs.
* Branding elements and promotional content.

Belongs to Aloura Hair Collection or its respective rights holders and may not be reproduced, distributed or used commercially without prior written permission.

9. Limitation of Liability

Aloura Hair Collection will take reasonable steps to ensure that its website and services operate effectively.

However, we cannot guarantee uninterrupted website availability or freedom from technical errors.

Nothing in these terms excludes liability or limits consumer rights where such exclusion or limitation would be unlawful under South African law.

10. Third-Party Services

Our website may contain links to or integrate with third-party platforms and service providers, including payment providers and courier services.

Aloura Hair Collection is not responsible for the independent privacy policies or website content of third-party providers.

11. Privacy

Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable South African privacy legislation, including POPIA.

12. Amendments

Aloura Hair Collection reserves the right to update these Terms of Service when necessary.

Updated terms will be published on this website, together with the date of the latest revision.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African legislation and the jurisdiction of the competent courts.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Aloura Hair Collection
Email: info.alouracollection@gmail.com
WhatsApp: 0676696125