Refund & Return Policy

REFUND & RETURNS POLICY

Aloura Hair Collection

At Aloura Hair Collection, we take pride in providing quality wigs and products. We encourage customers to carefully review product descriptions, specifications, lengths, textures and other details before placing an order.

1. Return Period

Customers wishing to return an eligible wig must notify Aloura Hair Collection within seven (7) days of receiving their order.

Return requests must be submitted through our official business contact details.

2. Conditions for Returns

For a voluntary return due to a change of mind, the wig must:

* Remain in its original condition.
* Have its original lace completely intact and uncut.
* Not have been installed, worn, washed, coloured, bleached, customised or altered.
* Not show signs of use, damage, product application or manipulation.
* Be returned with its original packaging and accessories, where applicable.

Wigs that do not meet these conditions may not qualify for a voluntary change-of-mind return, subject to applicable consumer rights.

3. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for the courier costs associated with returning the item to Aloura Hair Collection.

Where a return is required because an item is defective, damaged on arrival or incorrectly supplied, the return process and associated costs will be handled in accordance with applicable consumer protection laws.

4. Refund Processing

Once the returned item has been received and inspected, the customer will be notified of the outcome.

Approved refunds will be processed using the original payment method where reasonably possible, subject to applicable law and payment-provider processing times.

5. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us as soon as possible with your order number and clear photographs of the issue.

Your statutory rights under South African consumer protection laws remain unaffected by this policy.

6. Non-Returnable Items

Customised, personalised or altered wigs may be excluded from voluntary change-of-mind returns where permitted by law.

This does not affect any rights you may have in respect of defective, unsafe or incorrectly supplied goods.

7. Important Consumer Rights

Nothing in this policy is intended to exclude or limit any rights afforded to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable South African laws.

8. Contact Us

For return and refund enquiries:

Aloura Hair Collection
Email: info.alouracollection@gmail.com
WhatsApp: 0676696125